Work With Us

The Operations Attorney will provide seasoned, disciplined, and effective management of the legal support team (e.g., Paralegals, Legal Assistants, Case Managers, Billing Specialists, Client Happiness Coordinators, and Legal Training Coordinators), including performance management, case management, employee relations, and administrative-support functions. The Operations Attorney will ensure that the overall operations of the Legal Support Team meet the Firm’s expectations and values, including case work quality and deliverables, staff performance, team cohesion, and client relations. The Operations Attorney will manage Client escalations as well as their own caseload. In addition, they will integrate closely with other departments (such as finance and human resources), other professionals (such as the Mentoring Attorney and the Professional Legal Administrator), and support the firm at large.

Case Management:

• Assign casework to respective legal team members based on case type, team availability and strength of legal team.
• Ensure data integrity and utilize case management databases and other technological tools to assist in creating more efficient Legal Support Team processes.
• Identify training, recruitment, client needs/opportunities, and current trends that may be impactful to the Firm in collaboration with the Administrative and Management Team.
• Communicate with Firm clients to resolve any client escalations (e.g., general concerns regarding representation, performance, billing, etc.).

Casework:

• When giving direct representation, perform ordinary functions of legal counsel such as providing legal advice, formulating legal strategy, conducting client interviews, reviewing pleadings, and attending court.

Employee Relations:

• Supervise Legal Support Staff and provide support to Firm Attorneys as needed.
• In conjunction with the Professional Legal Administrator and Owner, implement and maintain Firm policies, systems, and procedures.

– Ensure the Firm’s activities are fully documented.
– Monitor and enforce the Firm’s rules to ensure that all work is completed in accordance with the Firm’s approved rules, policies & procedures.

• Facilitate cooperation and motivate team members to accomplish group goals.
• Training of Legal Support Team (both direct and through creation and review of instructional modules).
• Participate in recruiting and interviewing process for new legal team members, including assisting with maintaining job descriptions and determining compensation.
• Ensure Legal Support Team complies with ethical standards.
• Promotes mutual respect among legal team.

Performance Management:

• Coaching of performance of Legal Support Team.
• Attend Legal Support Team reviews and KPI meetings, and discuss salary increases and promotions.

Administrative:

• Stay up to date on Firm processes and procedures, currently housed in Trainual.
• Remain up to date on Firm IT policies and complete any required IT training.
• Timely bi-weekly review and approval of matter invoices, including maintaining detailed feedback for team if time entries were modified, discounted or removed from a Client’s invoice.
• Keep abreast of and present changes in the law to multiple audiences, including legal team and administrative team, and other high-level internal and external stakeholders.
• Attend relevant CLEs.
• Consult with and contribute thought leadership and information on legal trends to support administration in hiring, marketing, and other Firm strategy needs.
• Co-create, develop, and implement effective management strategies to meet ambitious programmatic deliverables and mission-guided priorities, including staff recruitment and development-support functions, employee engagement, and quality control of Firm’s legal services delivery.
• Promote Truce Law by actively developing and maintaining the Firm’s relationships with other law firms and community stakeholders that have a robust presence in the Pacific Northwest as well as in the Operations Attorney’s respective city and/or region.
• Offer new insights on challenges and opportunities, evaluate conventional approaches, provide and encourage new ideas and innovations, and explore and implement new or cutting-edge programs/processes in collaboration with leadership.

Pay:

From $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Current WA State Bar License.
• Minimum of 10 years practicing law in relevant practice area with experience working in a midsized (4+ attorneys with 20+ staff members total) or larger law firm.
• Experience supervising or leading a team of at least 5 team members.
• Experience managing projects, processes, and systems.

• Experience in program management, including experiences such as project management, tracking deliverables, hiring, planning, and development.
• Strong record of cultural competence and cross-cultural communication skills.
• Demonstrated ability to communicate effectively and persuasively both orally and in writing.
• Demonstrated effective and authentically engaged leadership; ability to critically assess challenges and propose and execute solutions, with appropriate consultation and visibility to leadership; excellent professional judgment.
• A deep understanding of and ability to work and lead effectively with internal and external stakeholders.
• Ability to work effectively with people of diverse backgrounds, lived experiences, and communication styles.
• Show the ability to multi-task and work with a sense of urgency in a dynamic, fast paced environment.
• Committed to practicing and supporting wellbeing and a work-home life balance.
• Experience working and communicating in a remote environment.
• Certified or willing to become certified in collaborative law.
• Knowledge of RCW and local court rules and/or become familiar with local court rules and practices.
• Prior leadership experience.
• Analytical problem solving and critical thinker.
• Proven ability to work independently.
• Experience in and ability to utilize case management and pleadings software.